Pool Rules Participants and spectators visiting Pod Squad must adhere to our pool rules.
Make-Up Lessons There may be times in the term when you miss a class, for example if you are sick or go on a holiday, we allow 2 make-up lessons per term. If you would like to arrange a make-up-lesson you should contact us.
Credit of fees towards future lessons Credit for future terms will only be given if advised before the commencement of terms. An example would be if your child injured themselves and had to miss multiple lessons before they could re-enter the pool. You could contact us and ask that the cost of the missed lessons would be credited to a future term.
Refunds We do not give refunds for lessons paid in advance, whether you are sick, on holidays and or you decide to pull out of lessons part way through a paid period. Please refer above regarding make-up lessons.
Cancelled Lessons In the unlikely event that the pool is closed or lessons are cancelled at the fault of Pod Squad, you will be given 2 options:
A refund for each single lesson affected (paid by cheque) or
Credit towards the following term for the same amount as the class missed.